Computer Support Training | Institute of Medical and Business Careers

Computer Support Professional

Diploma On-Campus in Erie or Pittsburgh, PA

Your the techie that friends and family turn to when they have a question about their smartphone. Interacting with computers and helping others overcome technology challenges comes naturally to you.


Program Length: About a year
Format: On-Campus
Course Length: 6 Weeks
Average Class Size: 25 or Less
Job Outlook: Faster than Average2

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Computer support professionals, also called technical support specialists, usually work in their organization’s IT (information technology) department. They help IT staff analyze, troubleshoot, and evaluate a wide range of tasks related to computers, software and networks. They play an important role in the daily upkeep of their organization’s networks by finding solutions to problems as they occur. Solving an IT problem in a timely manner is important because organizations depend on their computer systems. Technical support specialists provide assistance to the organization’s computer users through phone, email, or in-person visits.

This one-year diploma program provides a variety of marketable information technology skills, such as testing and evaluating computer systems, troubleshooting networks, and working with computer systems.

Computer support specialists, also called help-desk technicians, provide technical help to non-IT computer users.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use complex programs. Sometimes they work with other technicians to resolve a problem.

Others work in call centers, answering simpler questions from consumers. Some technicians work for organizations and help non-IT workers with their computer problems.

The curriculum in this program is diverse, providing students with a broad set of knowledge that includes operating systems, databases, tech support and programming.

Typical courses in the Computer Support Professional Diploma Program:

Required Courses

  • Introduction to Computers and Technical Support
  • Networking Essentials
  • Introduction to Programming
  • MS SQL Database Design I
  • Introduction to Linux
  • Operating System Security Fundamentals
  • Microsoft Windows Professional
  • Visual Basic.NET I
  • Advanced Linux Operating Systems
  • Visual Basic.NET II
  • C# Programming
  • ASP.NET
  • ADO.NET
  • Network Security
  • Data, System, Network Recovery

Top questions about Computer Support Professional training and career outcomes:

  1. What does a Computer Support Professional do?
    Computer support specialists, also called help-desk technicians, provide technical help to non-IT computer users.Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use complex programs. Sometimes they work with other technicians to resolve a problem.
  2. What types of places does a Computer Support Professional work at?
    Computer Support Professionals can work in almost any type of industry or office environment, including tech companies, telecommunications companies, hospitals, government and private industry.
  3. Do Computer Support Professionals work with customers?
    In many cases, Computer Support Professionals will work directly with customers to understand their technology issue and assist with troubleshooting and resolution.
  4. How long is the Computer Support Professional diploma program?
    Most students will typically complete the Computer Support Professional program in less than a year. 
    However, your actual time will vary depending on your academic progress, success, the number of courses you take and other factors.
  5. What should I look for in a top school for Computer Support Professional training?
    Consider your options carefully by ensuring your school is accredited to ensure the program meets generally accepted academic standards. Look for a school that fits your schedule, work-life balance, and can provide you the support you need such as tutoring and career services. 
  6. Is there an internship for the Computer Support Professional training?
    There is no internship requirement in the Computer Support Professional training program.
  7. Is there a certification exam in the Computer Support Professional program?
    There is no certification exam requirement in the Computer Support Professional program.

Graduates of the Computer Support Professional program may find entry level employment in positions including program developer, software analyst, PC support technician, help desk technician, IT systems technician, field support technician, IT specialist, or database administrator.

Students may need to relocate following graduation to obtain gainful employment.

According to the U.S. Bureau of Labor and Education2, it is expected that 88,500 new jobs in this field will be created between 2016 and 2026. As of 2016, there were approximately 835,300 people employed in this field.

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By submitting the information you have provided, you agree that IMBC or its authorized agents may contact you by phone, email, and text message via automated systems to provide you with information about training opportunities at the phone numbers you provided above, including any wireless number(s). You are under no obligation to consent to automated contact to enroll. Alternatively to submitting this form you may call us at 855.773.0758. Note that all calls are recorded for quality assurance.

By submitting the information you have provided, you agree that IMBC or its authorized agents may contact you by phone, email, and text message via automated systems to provide you with information about training opportunities at the phone numbers you provided above, including any wireless number(s). You are under no obligation to consent to automated contact to enroll. Alternatively to submitting this form you may call us at 855.773.0758. Note that all calls are recorded for quality assurance.

  1. This figure represents the typical length a program takes to complete. However, your actual program completion time may vary based upon your academic progress, course progression and any breaks.
  2. https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm